Refund Policy

Payment
We are cashless and accept all credit cards as well as Apple and Google Pay.
In Store Return Policy

Portal accepts online returns ONLY. All pre-loved items are sold as-is and are final sale.

Online Return Policy

Online returns will receive store credit and are permitted for domestic orders only

  • Items may be returned within 14 days from the delivery date.
  • Items must be returned in original condition and have tags attached.
  • Returned items will be exchanged for online store credit excluding the initial shipping cost and the cost of the return label. 
  • Store Credit will be issued once the return is received and processed.

    Amendment of Terms

    • Customer acknowledges that Portal reserves the right to unilaterally revise and update these Terms of Service from time to time without notice to Customer. It shall solely be Customer’s obligation to periodically review these Terms of Service for any revision and updates.